You rock. We rock. Let's rock together. Per-user pricing, custom-tailored to your team, stack, and compliance needs.
Break-Fix · Pay-as-you-go
When you just need help, not a full partnership. Hourly billing, no contracts, no monitoring.
Managed IT · Proactive
Per-user pricing. Unlimited helpdesk. The full security stack from day one.
Managed + Security · Compliance-grade
Everything in Pack — plus SIEM, vCIO, 24/7 priority, and an incident response plan.
Managed plans are billed per user, per month. Includes devices, helpdesk, monitoring, and the security stack. Custom proposal sent the same business day.
Every line item, every tier — straight up. ✓ = included, + add-on = available as an add-on or at hourly rates, — = not in this tier.
| Feature | ScoutBreak-Fix | PackManaged IT | AlphaManaged + Security |
|---|---|---|---|
| ⊙ RMM & endpoint management | |||
| Advanced performance monitoring ? | — | ✓ | ✓ |
| Bloatware monitoring ? | — | ✓ | ✓ |
| Employee & device onboarding / offboarding ? | — | ✓ | ✓ |
| Application maintenance & management ? | — | ✓ | ✓ |
| Automatic fixes ? | — | ✓ | ✓ |
| Device optimization ? | — | ✓ | ✓ |
| Patch management ? | — | ✓ | ✓ |
| Routine server & desktop maintenance ? | — | ✓ | ✓ |
| Server / PC self-healing ? | — | ✓ | ✓ |
| Software license & hardware management ? | — | ✓ | ✓ |
| Network device monitoring & management ? | — | ✓ | ✓ |
| Change management procedure handling ? | — | ✓ | ✓ |
| ⊙ Cybersecurity | |||
| Application control / allowlisting ? | — | ✓ | ✓ |
| AV / EDR (Huntress) ? | — | ✓ | ✓ |
| Configuration management & enforcement ? | — | ✓ | ✓ |
| Continuous security monitoring ? | — | ✓ | ✓ |
| Dark web monitoring ? | — | + add-on | ✓ |
| Device disk encryption ? | — | ✓ | ✓ |
| Web protection & content filtering ? | — | ✓ | ✓ |
| Vulnerability management reporting ? | — | ✓ | ✓ |
| M365 MFA enforcement ? | — | ✓ | ✓ |
| Security awareness training ? | — | ✓ | ✓ |
| Phishing simulation (GoPhish) ? | — | ✓ | ✓ |
| Advanced security monitoring (SIEM / SOAR) ? | — | + add-on | ✓ |
| 24×7 MDR ? | — | ✓ | ✓ |
| SSO / SAML management ? | — | ✓ | ✓ |
| Anti-phishing (Avanan) ? | — | ✓ | ✓ |
| Hardware firewall ? | + add-on | ✓ | ✓ |
| Firewall monitoring & management ? | — | ✓ | ✓ |
| Mail filtering & protection ? | — | ✓ | ✓ |
| Network IDS / IPS ? | — | ✓ | ✓ |
| Password manager (Bitwarden) ? | — | ✓ | ✓ |
| ⊙ Advanced security & compliance | |||
| Compliance enforcement & management ? | — | + add-on | ✓ |
| Domain security analysis & configuration ? | — | + add-on | ✓ |
| Advanced data access controls ? | — | + add-on | ✓ |
| Advanced cloud application protection ? | — | + add-on | ✓ |
| Vulnerability proactive mitigation ? | — | + add-on | ✓ |
| Mail archiving & governance ? | — | + add-on | ✓ |
| Quarterly risk assessment ? | — | + add-on | ✓ |
| Security controls recommendations ? | — | + add-on | ✓ |
| Security policy creation ? | — | + add-on | ✓ |
| External attack surface monitoring ? | — | + add-on | ✓ |
| Threat hunting ? | — | + add-on | ✓ |
| Secondary email filtering service ? | — | + add-on | + add-on |
| ⊙ Backup & disaster recovery | |||
| M365 backup (Slide) ? | — | ✓ | ✓ |
| Redundancy / failover for firewall & backup ? | — | ✓ | ✓ |
| Server backup ? | — | + add-on | ✓ |
| Workstation backup ? | — | ✓ | ✓ |
| Backup recovery testing (quarterly) ? | — | + add-on | ✓ |
| Disaster recovery policies & planning ? | — | + add-on | ✓ |
| ⊙ IT management & strategy | |||
| IT inventory & asset management ? | — | ✓ | ✓ |
| Hardware replacement planning ? | + add-on | ✓ | ✓ |
| Automatic monthly reporting ? | — | ✓ | ✓ |
| Quarterly business review ? | — | ✓ | ✓ |
| Semi-annual business review ? | — | ✓ | ✓ |
| IT environment analysis & review ? | — | ✓ | ✓ |
| Monthly business review ? | — | + add-on | ✓ |
| M365 consulting / training ? | + add-on | + add-on | + add-on |
| ⊙ Support team coverage | |||
| Billing & sales team Q&A ? | ✓ | ✓ | ✓ |
| Support from technicians ? | + hourly | ✓ | ✓ |
| Support from analysts ? | + hourly | ✓ | ✓ |
| Support from administrators ? | + hourly | ✓ | ✓ |
| Support from engineers ? | + hourly | ✓ | ✓ |
| Project managers / TAMs on project maintenance ? | + hourly | ✓ | ✓ |
| Security analysts on regular maintenance ? | — | + add-on | ✓ |
| Security administrators on continuous improvement ? | — | + add-on | ✓ |
| Architects, PMs & engineers within scope ? | + hourly | + add-on | ✓ |
| Architects, PMs & engineers expanding scope ? | + hourly | + add-on | + add-on |
| Incident response team — remediation ? | + hourly | + add-on | + add-on |
| Web designer — sites & edits ? | + hourly | + add-on | + add-on |
| Developers — custom solutions ? | + hourly | + add-on | + add-on |
| ⊙ Web & domain | |||
| Domain registration & DNS hosting ? | + add-on | ✓ | ✓ |
| Web hosting (hardened) ? | + add-on | + add-on | ✓ |
73 line items across 7 categories. Every Pack and Alpha client gets the same playbook, scaled to their team.
CoyotePack pricing is built around per-user, per-month managed plans — the same model Fortune 500 IT shops use to budget. You know exactly what to expect each cycle. No mid-month proration. No bait-and-switch.
Every quote is custom because every business is. Team size, compliance posture, on-site vs remote needs — all factor in. We'll send a proposal the same business day of a discovery call.
Adds and removes apply on the 1st of the next billing cycle. No Excel surprises.
Covers documentation, agent deployment, identity hardening, and baseline backup configuration.
Licensing resold through Pax8 at list pricing. We make our money on management, not licensing games.
Each user on a managed plan includes their primary devices (laptop, desktop, phone). Additional devices beyond the standard allowance can be added for a small per-device fee. We'll outline exact device counts in your custom quote.
Yes — a one-time onboarding fee covers documentation, agent deployment, identity hardening, and baseline backup configuration. The exact amount depends on your environment and is included in your custom proposal.
No. Microsoft licenses are billed separately at Pax8 list pricing. We don't mark them up — we make our money on management, not licensing games.
Managed plans are month-to-month after the first year. Break-Fix is purely pay-as-you-go.
Critical (down): 30 min. High (impaired): 2 hr. Normal: same business day. Low: next business day. Managed + Security gets 24/7 priority on critical incidents.
No proration. Adds and removes apply on the 1st of the next billing cycle. Predictable invoicing, no surprises.
We custom-quote every engagement because every business is different. Team size, compliance posture, on-site vs remote, and which plan fits all factor in. Request a quote and we'll send a tailored proposal the same business day.
Tell us about your stack, your team size, and your compliance needs. We'll send a custom proposal the same business day.
