Dealerships and shops run on their DMS, parts system, and credit-card handling. Any outage costs real money. We build IT that stays up and audits clean.
Single-rooftop and multi-rooftop dealerships, independent service shops, body shops, and parts distributors with PCI obligations and DMS-critical operations.
When the DMS goes down, sales stop, service stops, parts stops. CDK, Reynolds, Dealertrack, Auto/Mate — we monitor, patch, and respond before the sales floor goes quiet. 1-hour RPO on the database, tested quarterly.
Card data handling has rules. We document them and enforce them — segmented payment VLAN, point-to-point encryption, quarterly scans, attestation prep. Auditor-ready evidence on demand.
Sales tablets, service bay laptops, customer Wi-Fi, camera feeds, payment terminals — all on one physical network, properly segmented. Customer guests can't see sales, sales can't see payment, payment can't see anything else.
Your DMS talks to parts, CRM, F&I, financing, and manufacturer portals. When something breaks the integration, every department feels it. We monitor those handoffs and keep them flowing.
Diagnostic laptops live in dirty bays with grease, dropped wrenches, and the wrong USB ports. We image, harden, and lifecycle them so a busted laptop doesn't take a tech offline for a day.
Customer credit apps, SSNs, financing data — high-value to attackers. Encryption, access controls, audit logs, and dark-web alerts on every staff identity.
Live monitoring on POS, F&I, and service-bay endpoints. Zero-trust allowlisting on payment-handling devices.
Four separate broadcast domains, firewall rules between them. Customer guests can never touch payment.
PCI-aligned log collection, retention, and reporting. Quarterly scans and attestation prep.
DMS database snapshots every hour, tested restores every quarter. Sales never lose more than 60 minutes.
24/7 managed detection and email defense — phishing and BEC targeting F&I and accounting.
MFA enforced for all staff. Alerts when credentials show up in breach databases.
For every CoyotePack dealership, we have a tested runbook the second a sale-blocking system goes amber.
DMS health probe fails → automated alert to on-call. Standard 30-min critical SLA applies.
GM and sales manager get a text. We open a channel and post status updates every 15 minutes.
If it's our infrastructure — we fix it. If it's vendor — we open their P1 ticket and execute the documented workaround.
Documented root cause, prevention plan, and runbook update — sent to GM within 5 business days.
Tell us your DMS, rooftop count, and compliance posture. We'll send a tailored proposal the same business day.
