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Tier 02 · Most popular

Pack

Managed IT · Proactive · Predictable

Proactive, predictable IT. The full security and monitoring stack — deployed day one.

Best for

Growing SMBs (5-75 users) that need predictable monthly IT, proactive monitoring, and the security stack baked in — without enterprise pricing.

What you get

Everything we deploy on day one.

Per user, per month. Includes user workstations and mobile devices, monitoring, helpdesk, and the entire security stack. (Servers and on-prem infrastructure are an Alpha tier or add-on.) No upsell after an incident — the protection is on from minute one.

NinjaOne RMM (24/7)

Real-time monitoring, automated patching, remote access, self-healing scripts.

Huntress EDR + SOC

24/7 managed detection and response on every endpoint.

ThreatLocker zero-trust

Application allowlisting. Nothing runs that isn't explicitly approved.

Avanan email security

Phishing, BEC, and malicious attachment defense for M365 / Google.

Slide M365 backup

Mail, OneDrive, SharePoint, Teams backed up daily, retained 1 year+.

GoPhish training

Monthly phishing simulations + security awareness training for every user.

Unlimited helpdesk

M-F 7a-7p CT via phone, email, and ticket — no counting tickets or hours. On-site escalation included for Omaha-metro issues that can't be resolved remotely.

Quarterly Business Reviews

Health metrics, recommendations, roadmap alignment — every quarter.

Response times

When you call, someone answers.

30min
Critical
2hr
High
Same day
Normal
Next day
Low
Step up to Alpha

Need compliance,
SIEM, or 24/7 priority?

Alpha includes everything in Pack plus compliance reporting, vCIO strategy, and 24/7 priority response.

+ Wazuh SIEM

HIPAA / PCI / CMMC compliance reporting.

+ Bitwarden + dark web

Managed password vault and breached-credential alerts.

+ Slide server backup + DR

Full server backup with cloud disaster recovery.

+ vCIO + monthly QBRs

Strategic technology planning every month.

+ Incident Response Plan

Documented, tested, ready when you need it.

+ 24/7 priority support

Critical issues handled around the clock.

⊙ Most popular ⊙

Ready to join
Pack?

15-minute discovery call. We'll learn your stack, talk through your priorities, and send a custom quote the same business day.