Break-Fix · Pay-as-you-go
Pay-as-you-go IT support for when you just need help — not a full partnership.
Small offices and one-person operations that hit IT issues occasionally and want help without a contract.
No contract, no monitoring, no surprises. When something breaks, you call — we bill at standard rates. Best for businesses that don't need recurring proactive coverage.
Hourly rate. We log in, fix it, document it, bill the hours.
For the Omaha metro. Hourly rate. Same-day dispatch when available.
After-hours and weekend line available on a best-effort basis. Premium hourly rate. Managed Pack & Alpha clients are dispatched first.
One-off projects — migrations, installs, builds. Quoted up front.
We source business-grade hardware through our distributor networks. You pay shipping plus configuration and install hours.
No monthly minimum. No commitment. Use us when you need us.
Break-Fix is a reactive model. You only get the things you call for. These come standard on Pack:
No automatic alerts when something breaks.
Windows + third-party patches are on you.
No Huntress, ThreatLocker, or Avanan included.
No Slide M365 backup or recovery testing.
We keep basic ticket history, but no full client-specific runbook for instant internal handoffs.
We work in priority order, best effort.
Call us. Tell us what's broken. We'll quote the work or jump on it at standard rates.
Standard remote rate: $150/hr · On-site & emergency rates differ — ask for a quote.
